Privacy Policy

Track Studios

Last updated: April 18, 2026

1. Introduction

This Privacy Policy explains how Track Studios (“Track Studios”, “we”, “us”) collects, uses, stores, and shares personal data when you use our website, applications, and music streaming services (the “Service”).

Protecting your privacy and handling personal data responsibly is important to us. Please read this Privacy Policy carefully before using the Service.

This Privacy Policy forms part of our Terms and Conditions.

2. Who the Service is for

The Service is intended exclusively for business customers (B2B).

When using the Service, you confirm that you are acting on behalf of a company or other legal entity.

3. Purpose of Processing Personal Data

We process personal data in order to:

  • provide, operate, and maintain the Service
  • create and manage user accounts
  • process subscriptions, trials, and payments
  • communicate with you regarding the Service (e.g. support, system messages, billing)
  • ensure technical functionality, security, and fraud prevention
  • analyze and improve the Service and develop new features
  • comply with legal and regulatory obligations
  • send marketing and promotional communications (where permitted by law or consent)

4. Categories of Personal Data We Collect

4.1 Data required to use the Service

Collected when you register or use the Service:

  • Name, company name
  • Email address
  • IP address
  • User credentials (hashed passwords)
  • Country and approximate location (derived from IP address)
  • Account and subscription information
  • Usage data (interaction with the Service, playback activity, features used)
  • Technical data (browser type, device type, operating system, language, network information)
  • Cookies and similar technologies (see Cookie Policy)

4.2 Payment and billing data

  • Payment method details (processed by our payment providers, e.g. Stripe)
  • Billing address, VAT / organization number (where applicable)

Track Studios does not store full card details. Payment data is handled securely by certified payment processors.

4.3 Optional data

Only collected if you choose to provide it:

  • More precise location data
  • Additional company or contact details
  • Feedback, surveys, or support communications

5. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds under GDPR:

  • Contractual necessity (Article 6(1)(b)) – to provide the Service
  • Legal obligation (Article 6(1)(c)) – accounting, tax, compliance
  • Legitimate interest (Article 6(1)(f)) – service improvement, security, analytics
  • Consent (Article 6(1)(a)) – marketing communications, profiling where applicable

Where processing is based on consent, you may withdraw your consent at any time.

6. Profiling and Analytics

We may analyze usage patterns and interaction with the Service to:

  • improve user experience
  • optimize playlists and features
  • develop new services

Such profiling is limited, proportionate, and does not produce legal effects for you.

7. Marketing Communications

You may receive service-related communications (which are mandatory).

You may also receive marketing messages if:

  • you have given consent, or
  • such communication is permitted under applicable law

You can opt out of marketing communications at any time by following the instructions in each message.

8. Cookies

Track Studios uses cookies and similar technologies to:

  • operate the Service
  • remember preferences
  • analyze usage

Details are available in our Cookie Policy.

9. Data Retention

We retain personal data only as long as necessary:

  • for the duration of your account or subscription
  • as required by law (e.g. accounting, tax)
  • for legitimate business purposes

When no longer required, data is deleted or anonymized.

10. Sharing of Personal Data

We may share personal data with:

  • payment providers (e.g. Stripe)
  • hosting and infrastructure providers
  • analytics and monitoring providers
  • customer support tools
  • marketing service providers (where applicable)
  • companies within the same corporate group
  • authorities or courts when required by law

All processors act under data processing agreements and appropriate safeguards.

11. International Data Transfers

Personal data may be processed or stored outside the EU/EEA.

When transferring data internationally, Track Studios ensures appropriate safeguards, such as:

  • Standard Contractual Clauses (SCCs)
  • other lawful transfer mechanisms under GDPR

By using the Service, you acknowledge that such transfers may occur.

12. Customer as Data Controller

If you process personal data using the Service (e.g. employee or location-related data), you act as the data controller and are responsible for complying with applicable data protection laws.

13. Third-Party Services

The Service may integrate with third-party services. Track Studios is not responsible for how such third parties process personal data. Their processing is governed by their own privacy policies.

14. Security

Track Studios implements appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, alteration, or disclosure.

However, no system is completely secure, and we cannot guarantee absolute security.

You are responsible for:

  • using strong passwords
  • keeping login credentials confidential

15. Children

The Service is not intended for individuals under the age of 16.

We do not knowingly collect personal data from children.

16. Your Rights

Under GDPR, you have the right to:

  • access your personal data
  • request rectification of inaccurate data
  • request erasure (right to be forgotten)
  • request restriction of processing
  • object to processing
  • data portability
  • withdraw consent at any time
  • lodge a complaint with a supervisory authority

In Sweden, this is Integritetsskyddsmyndigheten (IMY).

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated via the Service or by email.

Continued use of the Service after changes constitutes acceptance.

18. Contact Information

For questions regarding this Privacy Policy or personal data processing, please contact:

Track Studios

📧 Email: support@trackstudios.io
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