How can we help?

1. Create an account and log in.
2. Connect a device to your sound system.
3. Open the web dashboard and pick a playlist.
4. Start streaming.

For Sonos: Generate a Streaming URL in Settings → Streaming URL, then add it to Sonos via TuneIn (requires a free TuneIn account).

Any modern browser on Windows, macOS, iOS, Android or Linux. For external systems, use the Streaming URL (.m3u).

Track Studios streams in MP3 format, fully supported by Sonos via TuneIn.

Before you start:

• A free TuneIn account
• The TuneIn app on iOS or Android
• TuneIn added as a service in the Sonos app

Step 1 — Add streaming URL to TuneIn Favorites

1. Open Settings → Streaming URL in Track Studios and copy your URL.
2. Open the TuneIn app and log in.
3. Add a custom radio station URL to your Favorites.
4. Confirm it appears under Library → Favorites in TuneIn.

Step 2 — Play in Sonos

• Sonos app: Home → Your services → TuneIn → Favorites → select your station.
• Sonos S1: Browse → TuneIn → Favorites → select your station.

1. Go to Dashboard → Settings → Ads.
2. Click "Upload Ad" or drag and drop your audio file.
3. Supported formats: MP3, WAV, M4A (max 50 MB).
4. Set the interval — minimum 1 minute, maximum 180 minutes.
5. Click "Save" to activate.

Up to 3 ad files per location. Ads play automatically between tracks.

1. Add locations in Settings → Locations.
2. Name each location (e.g. "Main Bar", "Outdoor Patio").
3. Invite staff to specific locations.
4. Switch between locations from the dropdown.

Each location is billed separately at €25/month.

1. Go to Dashboard → Settings → Users.
2. Click "Invite User" and enter the email address.
3. Select which locations they can access.
4. Choose permission level: Manager (full control) or Staff (playback only).
5. Click "Send Invitation".

1. Check your audio output device in Settings → Audio Output.
2. Verify your internet connection is stable.
3. Make sure the browser allows autoplay.
4. Check that system volume is not muted.
5. Clear browser cache and cookies, then log in again.

If issues persist, email support@trackstudios.io with details about your setup.

1. Log in and click your profile icon (top right).
2. Select "Account Settings".
3. Click "Change Password" and follow the steps.

Forgot it? Use the "Forgot Password" link on the login page.